I've not used any hardware wallet since I started crypto, I was actually going to buy a trezor hardware one time but I later changed my mind.
I have no tangible reason as to why I am not using a hardware wallet currently, aside from the fact I often feel like I don't really need one yet, I mean, I don't hold alot of crypto at the moment, it's very easy for me to manage my current crypto holding on my desktop wallet, as well as software wallet on mobile device, I will consider buying a hardware wallet when my crypto holdings climbs to atleast, a minimum total of $100,000 or more in dollar value.
And beside, it important for us to understand that, we wallet (be it a hardware wallet or software wallet) is just as secure as we ourselves make it, a hardware wallet can still be hacked if we exposed it's keys to other people.