[Crypto Job Offer] Customer Service Specialist - Thailand

[JobHunter]

Customer Service Specialist - Thailand

Responsibilities
Handle high volume live chat and other online tools
Provide customers with accurate, valid and comprehensive information
Follow communication procedures, guidelines, and policies
Support other business units with customer liaison, accurately document customer requests
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Go the extra mile to engage customers
Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers
Handle customer enquiries, advice and suggestions via chat or online tools
Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation
Handle customer complaints, any special cases or ad hoc tasks
Conduct quality assurance audits on customer interactions to ensure adherence to our quality standards
Provide feedback and coaching to team members to improve their performance
Requirements
Bachelor degree or above
Proficient in English and Thai with clear and logical communication in the language
Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
Quality assurance in a contact centre environment experience is a plus
High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit
Ability to work under pressure, strong communication skills and exceed beyond expectation
Passionate for customer service industry and can accept to work under different work shifts, including night shift
Positive about the crypto industry

Apply here
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