[Crypto Career Offer] End User Technical Support - Lisbon, Portugal

[JobHunter]

End User Technical Support - Lisbon, Portugal

You will need to:

Excellent employee/end user-facing skills.
Strong analytical skills with demonstrated problem-solving ability.
Previous experience in which high levels of initiative, judgement, and tact have been demonstrated.
Manage purchases, returns and maintenance of the hardware and other equipment needed in a fast-escalating remote-first company.
Have your assets inventory and storage room tidy and up to date.
Hand over assets to new joiners and manage the return of the leavers in sync with People Ops.
Improve and propose improvements to our existing back office processes.
Deliver IT services including SaaS to the different teams.
Manage endpoint protection with a risk-based approach depending on context and use cases.
Keep the IT back office documentation clear and up to date.
Serve as the first point of contact helping your colleagues to resolve IT related issues - software and hardware - in person or remote.
 

Basic Qualification:

Have enough knowledge of Linux and Mac operating systems to be comfortable and sure when helping your colleagues.
Manage the command line interface with ease - both in Linux and MAC environments
Passion and good knowledge of common Open Source Software products
Have great knowledge and interest in the fast-changing consumer and professional IT device market.
Have exposure to user access management in a moving environment using multiple SaaS.
Have the negotiation skills to convince your colleagues that the best option is what they need and not what they want.
Collaborate with our Operations department to ship equipment all over the world.
Collaborate with cross-functional teams to make things happen.
Have a structured and organised mindset. Generate documentation accordingly.
Know where it goes every euro you spend
Fluency in English


Apply here
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