Hi all!

This post regards my recent experience with SimpleSwap.io ⛔️⚠️!!

TLDR; I try exchange my ETH about €8,000.00 for ZCash Privacy Coin. And SimpleSwap.io now holding my Ethereum custody and try force me to KYC/Signup after they failed swap ETH->ZEC, and even after I verify them my crypto address/proof of exchange!!


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So, swap failed hours later. And when I checked this I was given signup prompt for their service!?!?

** Now, I have used this SimpleSwap.io site for actually months already!! Same exact transfer Ethereum to ZEC (but each time of course not exact same amount, just Ethereum to ZEC).. and usually auto complete transfer in under 1 hour 🤷‍♀️ **

So, of course this strange behavior, I contact SimpleSwap.io via email for support..

They told me swap failed and ask me to provide Exchange ID, my public wallet address (to/from)..
..And OK sure, I did this to verify it was ME and MY money. Fine. Reasonably so..

But then after this back and forth they told me "invite" me to "sign up" for their KYC for verification.. Huh??!?! 🤨

I said, no. This makes no sense. Even their site says free of signup (not required) and private. And said, forget the failed swap for ZEC and to return my money!

Afterward they change their language, and they have "required" that I sign up for their service!! Going through their KYC program!!?? Just to return me my own money!!??!?! (I assure them I DO NOT want to Swap with them anymore. And repeat them to return my money in over 10 emails now!)

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I have said "no" and "return my money now" SINCE LATE JANUARY!! 😖

I spoke with "[email protected]" and "[email protected]" directly..

All my asks to send back my money have been met with turn-arounds, ignoring, and indirect answers as to why. They kept on "verification reasons" and send me links for their KYC.

I DO NOT TRUST these SimpleSwap.io people or service. Why would I KYC?? And makes no sense!?? And they go against their own website main page claims of their supposed to be service!!??

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Sigh!

If you look at simpleswap.io.. even their main page!! says "custody free". And main page also "free from sign-up, limitations, and complications"

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Further below on main page: "Privacy. Sign-up is not required. SimpleSwap provides cryptocurrency exchange without registration." and "Non-Custodial. Crypto is sent directly to your wallet, we don’t store it on our service."

.. Sigh..


I must keep continue to fight them on this. It's not 100 euros or something to look past. It's so much Ethereum!!
(Although I imagine others have lost way more, I know! But for me this is a blow!! 😖😪)

At least be warned to everyone! And thank you to the forum for allowing me to get my message out on SimpleSwap.io here! 🙏

->> What would you all do? Any advice? I will keep getting message out elsewhere too. And I will keep emailing them for my money they never swapped/exchange and have custody of now..

.. KYC after already verifying my tried exchange for ZCASH and wallet proof.. simply to return my money..? I think seems so irrelevant! And the overall theme now is shady to me! I do not trust SimpleSwap.io with my personal details because of this! 🤷‍♀️

Thx again to all reading! 👋