Shiftal Callback Request Feature Launch – Everything You Need to Know About It

[Shiftal]

The Shiftal Exchange is glad to announce the launch of our premium support feature called the Callback Request, which allows our platform users to request a callback from our support team in case they need help during a transaction/trade activity on the exchange.

This effectively makes Shiftal the first crypto exchange to offer a Callback Request feature to its users.

For us, our customers are always our top priority, and we are committed to introducing new features & options regularly to make the trading journey easier & more rewarding for our users. We are here 24/7 to help you with all your queries & requests via call, email and chat support.

What is the Shiftal Callback Feature?

As the name suggests, the callback feature is a unique support feature that allows users to request a call back on their phone number from our dedicated support team.

Suppose that you are trading peer-to-peer with another user on Shiftal, but for some reason, technical or another, you face an issue with the transaction and need help, you can immediately place a callback request using the option given on the same (trade) page. Our team will contact you immediately to help resolve your concern. You can track the status of your callback request in the support section of your Shiftal dashboard.

How To Use the Shiftal Callback Feature

Our callback request feature is quite simple to use. It’s available on the Trade page and can be used instantly during a trade.

Once you are logged in to your Shiftal account, go to the Dashboard to see your trade activities and advertisements. To start trading, click on the View option for a trade (sell/buy).

If you don’t already have a live advertisement, you can create one by using the option on the dashboard.

Now, you’re on the trade page. Here you can chat directly with the buyer/seller to talk about things like preferred payment options, etc. Once all the conditions are met and the payment is made successfully, you can release the coins (for sell orders) or receive them in your wallet (for buy orders).

In case of an issue with the transaction or if you need help making a trade, you can use the Callback Option given on the right side of the trade page.

Some examples of trade problems include:

The buyer did not send the payment;
Payment failure;
The seller did not receive the payment;
The other trader is not responding.
Click the ‘Request a Callback’ button to immediately place a callback request from our team. Your request will be lodged in the support section, which you can track from the dashboard.

You can expect to receive a call back from our support team almost immediately, where the support executive will provide a proper resolution to your issue after understanding & analysing the problem.

‘Request a Callback’ is a unique feature aimed at making Customer Support more convenient & feasible for our platform users. No other crypto exchange has been able to provide this feature as of yet, which makes Shiftal the first exchange to do so.

So, what are you still waiting for? Start your crypto trading journey on the Shiftal exchange backed by a robust support system. Sign up today.