Coinbase Has Hired an Army of Support Staff to Keep Customers Happy?

[Mahindra]

Tired of Coinbase’s customer support? Help is here, says the crypto exchange, which yesterday blogged about the army of support agents it has hired to address its customers’ snags with the service and outlined more measures yet to come.
Since Brian Armstrong founded the company nine years ago, complaints from customers have racked up. In 2018, Mashable obtained a 134-page report of customer complaints through a Freedom of Information Access request to the U.S. Securities and Exchange Commission.
The picture that emerged back then was that disgruntled Coinbase users generally had two problems: either their funds had mysteriously disappeared—often prompting accusations that Coinbase itself had sequestered the money—or they'd been locked out of their accounts.
When Coinbase went public in April of this year, The New York Times reported that Coinbase customers still flagged the recurring problems of disappearing funds and account lock-outs. Little had changed. information more