We are looking for more Costumer Support *Mercatox*

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Job Vacancy
Customer Support

The main aim of Mercatox is to provide the best servise in the world of cryptocurrensies. Mercatox Support helps our customers take part in this system. The support communicate with our customers personally to resolve their issues. They are communicate with customers in clear polite language. Support team members have to like solving problems and making the way that Mercatox provides support enjoyable.

Responsibilities

Manage, prioritize, and respond to inbound tickets

Identify common trends within support tickets to find issues and bugs

Communicate with the Product Engineering team to identify which issues and bugs require immediate attention

Help customers to get what they want

Requirements

Great with people

Ability to learn customers about digital currencies

Self-motivated — ability to work independently and remotely

Excellent organizational and written communication skills

Experience with supporting digital currency

Strong attention to detail

Experience with exchange trading system

Experience dealing with time pressured situations and high value accounts

Stressless and polite communication

Willingness to work at least one weekend day per week

If You are fluent in a foreign language other than English it will be apritiated

What to send:

A resume and contact

Where to send: Please open a ticket in Job vacancy category at support.mercatox.com

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