Altcoins Talks - Cryptocurrency Forum
Cryptocurrency Ecosystem => Crypto Exchanges => Mercatox => Topic started by: melvss28 on July 16, 2018, 03:11:43 PM
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Job Vacancy
Customer Support
The main aim of Mercatox is to provide the best servise in the world of cryptocurrensies. Mercatox Support helps our customers take part in this system. The support communicate with our customers personally to resolve their issues. They are communicate with customers in clear polite language. Support team members have to like solving problems and making the way that Mercatox provides support enjoyable.
Responsibilities
Manage, prioritize, and respond to inbound tickets
Identify common trends within support tickets to find issues and bugs
Communicate with the Product Engineering team to identify which issues and bugs require immediate attention
Help customers to get what they want
Requirements
Great with people
Ability to learn customers about digital currencies
Self-motivated — ability to work independently and remotely
Excellent organizational and written communication skills
Experience with supporting digital currency
Strong attention to detail
Experience with exchange trading system
Experience dealing with time pressured situations and high value accounts
Stressless and polite communication
Willingness to work at least one weekend day per week
If You are fluent in a foreign language other than English it will be apritiated
What to send:
A resume and contact
Where to send: Please open a ticket in Job vacancy category at support.mercatox.com
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