Altcoins Talks - Cryptocurrency Forum
Crypto Discussion Forum => Cryptocurrency discussions => Topic started by: Maynul96 on July 27, 2021, 07:49:06 AM
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We are know that Safepal is another good application. We can store our fund and we can trade here. I used this application from 5-6 month. Also i use Trust wallet, Tronlinkpro, TokenPocket, Klever etc application. 5 days ago i reset my mobile, after reseting i again install all app one by one, but when i installed Safepal application and Import my wallet then i see that, my key has Successfully imported but my previous address has Changed and my 250 usd worth fund gone. When i asked question, they said that i imported wrong Key. How this possible? Becouse i have written mnemonics key on two different place and also i took a screenshot. Then it is their system Bug? What is your opinion and now what can i do for this Cheating.
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Well, I have not really used it that much though I have been using it for a while and I have not really had any issue with it because the two wallets I have in there were imported from other wallets because it was easy for me to transfer what I had in the wallet through safepal than metamask. I normally will use private keys for importing rather than mnemonics keys. Hopefully check your PK and mnemonics key to be correct.
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Supposedly, after importing your keys, the wallet address should be the same. Therefore, your funds should be there.
How is it possible that your funds gone if you've imported your mnemonic keys correctly? Not unless you've given your mnemonic into scammer. I hope not.
Maybe just a bugs. Try to log out and log in again.
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Have you tried again several times to import the key or mnemonic phrase?
If it is true, it should be okay and able to open or access your wallet.
And tell the CS about your problem that the phrase is the same and has been true. But, never told them your key phrase.
have you tried to reinstall the wallet again?
I also ever have the same bad experience, but that was not in the Safepal Wallet, but in the Verto wallet. I have input the correct Keystore and password, but it is said the wrong password always, And I also lost more than 200$.
That is why after that experience, I never reset my or reinstall the device before moving my assets into others.
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@Cryptoz
Good recommendation mate.
I hope the op's experience is different from yours so he could recover his funds. But, if it is the same, I guess the best move is to contact their cs and tell his case.
This thread gives awareness to safepal users or to those who are planning to reset and reinstall the app. Before doing so much better to transfer the funds into another wallet for security.
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Supposedly, after importing your keys, the wallet address should be the same. Therefore, your funds should be there. How is it possible that your funds gone if you've imported your mnemonic keys correctly? Not unless you've given your mnemonic into scammer. I hope not.
Maybe just a bugs. Try to log out and log in again.
In case, a scammer or a hacker was able to get into the wallet, then it is possible that the withdrawal transaction can be found recorded. Hope OP can tell us more what can be found in the scan of the wallet address. Two weeks ago I lost some tokens in my TrustWallet account and up to now I still don't understand how can a withdrawal of tokens be made without me doing it...and when I searched Reddit for the same problem one guy was sharing that it can be done by someone in a connected site via Dapp. I am not really sure though.
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Supposedly, after importing your keys, the wallet address should be the same. Therefore, your funds should be there.
How is it possible that your funds gone if you've imported your mnemonic keys correctly? Not unless you've given your mnemonic into scammer. I hope not.
Maybe just a bugs. Try to log out and log in again.
I try many time but result is same, also i checked my mnemonics key carefully but result is same. And i am sure that my imported key isn’t incorrect becouse i when i create a new account then i store and save my key on three different place.
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I try many time but result is same, also i checked my mnemonics key carefully but result is same. And i am sure that my imported key isn’t incorrect becouse i when i create a new account then i store and save my key on three different place.
I thought I was the only one who lost funds in safepal because of a password error, even though I saved and just copied and pasted but still couldn't.
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I try many time but result is same, also i checked my mnemonics key carefully but result is same. And i am sure that my imported key isn’t incorrect becouse i when i create a new account then i store and save my key on three different place.
Hopefully, those memoric phrases are for multiwallet and if it's true, than just use those memoric phrases to import your wallet into trustwallet to check that USDT balance is showing into your wallet or not.
Also, if you're having the address of USDT, than search on block explorer to see whether it's transferred into another wallet or not. If it's transferred without your permission, than it's sure to be a bug from safepal.
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Basically if you input the correct phrase it should be fine. I hope you are not attack by malware. If you contacted safepal support wait for their assistance. Maybe they can solve your case. $250 is not small asset for me.
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Unfortunately, you should have saved the mnemonic keys and imported it from there. If you experience an error, you can contact CS
But I think other member have the same problem.
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We are know that Safepal is another good application. We can store our fund and we can trade here. I used this application from 5-6 month. Also i use Trust wallet, Tronlinkpro, TokenPocket, Klever etc application. 5 days ago i reset my mobile, after reseting i again install all app one by one, but when i installed Safepal application and Import my wallet then i see that, my key has Successfully imported but my previous address has Changed and my 250 usd worth fund gone. When i asked question, they said that i imported wrong Key. How this possible? Becouse i have written mnemonics key on two different place and also i took a screenshot. Then it is their system Bug? What is your opinion and now what can i do for this Cheating.
This exact thing happened to me with IQ cash wallet. I imported my wallet after resetting my phone. I got a new wallet address and no coins. Support told me the mistake is mine, that I imported the wrong phrase. I told them I double checked, they insisted I'm to blame
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@Cryptoz
Good recommendation mate.
I hope the op's experience is different from yours so he could recover his funds. But, if it is the same, I guess the best move is to contact their cs and tell his case.
This thread gives awareness to safepal users or to those who are planning to reset and reinstall the app. Before doing so much better to transfer the funds into another wallet for security.
Hello sir already i contact with their admin via Telegram but not get any positive result. This is my first experience, becoz already i used many Decentralized wallet but it is my first time. My big mistake is that i dont sent my fund other wallet.
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The same experience with me, I have also lost my assets in this Wallet. When Safepal held a Safepal Airdrop, All my tokens were lost after I Claimed. I've saved the mememonic/phrase code... But when I uninstalled it and logged in again, the Asset still wasn't there. I just let it go, rather than I remember it!
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The same experience with me, I have also lost my assets in this Wallet. When Safepal held a Safepal Airdrop, All my tokens were lost after I Claimed. I've saved the mememonic/phrase code... But when I uninstalled it and logged in again, the Asset still wasn't there. I just let it go, rather than I remember it!
strangely all the keywords can change after the app is updated. Is it from the system itself or what I don't understand. I have sent an email but no response.
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The same experience with me, I have also lost my assets in this Wallet. When Safepal held a Safepal Airdrop, All my tokens were lost after I Claimed. I've saved the mememonic/phrase code... But when I uninstalled it and logged in again, the Asset still wasn't there. I just let it go, rather than I remember it!
strangely all the keywords can change after the app is updated. Is it from the system itself or what I don't understand. I have sent an email but no response.
I suggest you leave it. In my experience, I sent emails, chats with Customer Care and what not, no show. At the end, they started ignoring me
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The same experience with me, I have also lost my assets in this Wallet. When Safepal held a Safepal Airdrop, All my tokens were lost after I Claimed. I've saved the mememonic/phrase code... But when I uninstalled it and logged in again, the Asset still wasn't there. I just let it go, rather than I remember it!
strangely all the keywords can change after the app is updated. Is it from the system itself or what I don't understand. I have sent an email but no response.
Thanks for this case. Now I know the possible worse scenario if I uninstall the app. Actually, planning to uninstall safepal wallet 3 weeks ago. Good thing that I learned from your case.
But I'm wandering why the Dev aren't responding to your case?
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Thanks for this case. Now I know the possible worse scenario if I uninstall the app. Actually, planning to uninstall safepal wallet 3 weeks ago. Good thing that I learned from your case.
But I'm wandering why the Dev aren't responding to your case?
If I don't understand that problem, maybe the system itself has changed. My advice is don't update the application to minimize system password errors.
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This is big bug on their system but the team not agree that it is their system mistake, always they said that it was my mistake, i not saved correctly my mnemonics key. So next time i can't use safepal again for fund restoring and for Trading.
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After you have imported your wallet, did your wallet address remained the same, or Safepal just generated new one for your account? I think that is the problem. You are in your app, but in a different account. Try to search for switch button.
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After you have imported your wallet, did your wallet address remained the same, or Safepal just generated new one for your account? I think that is the problem. You are in your app, but in a different account. Try to search for switch button.
The exact same scenario happened to me with IQ Coin. What happened was the wallet address changed from what I know, but the most important thing is my funds were gone
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We are know that Safepal is another good application. We can store our fund and we can trade here. I used this application from 5-6 month. Also i use Trust wallet, Tronlinkpro, TokenPocket, Klever etc application. 5 days ago i reset my mobile, after reseting i again install all app one by one, but when i installed Safepal application and Import my wallet then i see that, my key has Successfully imported but my previous address has Changed and my 250 usd worth fund gone. When i asked question, they said that i imported wrong Key. How this possible? Becouse i have written mnemonics key on two different place and also i took a screenshot. Then it is their system Bug? What is your opinion and now what can i do for this Cheating.
We need to be carefull every website or apps we engage in, a lot of fakes and scammed spread all over the internet and some do an apps as a tool for them to scammed people. Lesson learned mate, 250usd is too big to be scam. Just suggesting, do a review and research everytime you put up a fund and be vigilant and observant at all times.
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If you have a problem with Safepal application, you are better report it to the team. So, they can correct the problem you found on the application. So far, I have no problem with Safepal application, it works fine for me. Yep, this application is basically a good application, the team created and improved it well.
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Thanks for this case. Now I know the possible worse scenario if I uninstall the app. Actually, planning to uninstall safepal wallet 3 weeks ago. Good thing that I learned from your case.
But I'm wandering why the Dev aren't responding to your case?
If I don't understand that problem, maybe the system itself has changed. My advice is don't update the application to minimize system password errors.
Yeah, I don't have plan to update my safepal wallet. Though the asset is just around $100, I still can't afford to risk.. Haha
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Its really sad as you lost. in the past day i also caught up in a scam , and someone hacked my account, as i import my wallet with private key, now my wallet has gone, all the tokens he transfer in his wallet, when i tried to transfer , suddenly my eth lost( mean he is working through bot ) . and this loss is bigger than your one .
Be careful from scammer as well .
in your lost show them numeric phrase . or try to install in another mobile and then again import , its just to check out is it really a fault in there system or not ?
May be this method works for you.
Thanks
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I don't even think that your money is gone in a way like this because without a hacker and most commonly the hackers have some of your passwords etc and only he can enter your wallets and stole your money, by the way check your wallet from the bottom and i hope it will be present in somewhere.
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Hi buddy, I've experienced the same thing when I recovered the wallet address with mnemonic phrase in safepal wallet, my wallet address changed because I just entered the nemonic phrase without entering the passphrase, after I remember, I forgot to add Password in the Passphrase, then I remember the password again and my wallet address is safe
For Detail information please visit this link buddy;
https://safepalsupport.zendesk.com/hc/en-us/articles/360057232772-Mnemonic-Phrase-Seed-Phrase-Recovery-Backup-
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If you have a problem with Safepal application, you are better report it to the team. So, they can correct the problem you found on the application. So far, I have no problem with Safepal application, it works fine for me. Yep, this application is basically a good application, the team created and improved it well.
Reporting to the team in this particular case is useless. They would blame him. In fact they did blame him. I was in his shoes and the team blamed me for their ineptitude. If crypto users coalesce and form a band to harass these wallet makers, maybe they would sit up
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Hi buddy, I've experienced the same thing when I recovered the wallet address with mnemonic phrase in safepal wallet, my wallet address changed because I just entered the nemonic phrase without entering the passphrase, after I remember, I forgot to add Password in the Passphrase, then I remember the password again and my wallet address is safe
For Detail information please visit this link buddy;
https://safepalsupport.zendesk.com/hc/en-us/articles/360057232772-Mnemonic-Phrase-Seed-Phrase-Recovery-Backup-
OP, I think this will help you so much since @pelana vreo had experienced it.
I hope this is the answer to what you are looking for to solve the problem.