Same experience.
I was lost my data , such as : password, google 2fa key, private key, submission bounty data that yet to be reported, etc.
I was lost these data when my phone accidentally hard restarted or bootlooping. I was forgot to backed up these data before.
So, some of my wallet which contains xlm and other tokens was lost.
And, I can't logged in on my exchanger. 2fa lost. There is no key written down
By the way, it is not simple to reset your 2fa on exchanger.
Each exchanger has different rules regarding 2fa reset.
Some of these is easy enough.
Some exchangers (most), it's difficult , not simple, and need time to reset 2fa.
Kyc and selfie holding passport verification are needed of course. But how if you are be a migrant worker, and your original passport still in immigration office, or been held by your boss for several months ?