Claim Process
Amulet intends to use a hybrid claims process to simplify its procedure and ensure
fairness for its users. This hybrid process will consist of a programmatic claims process
for parametric cover products, and a voting-based claim process for non-parametric
products.
Programmatic Claims
This approach is suitable for parameterized cover products, such as stablecoin de-peg
cover. Its trigger criteria are clear and simple enough to be programmed and
automatically executed when the necessary conditions are met (e.g. stablecoin falls a
certain predefined amount below its peg). Users will be able to enjoy a much faster
claims process and greatly reduced burden to supply proof of loss. At the same time,
Amulet will be able focus more on protocol development and bringing industry-leading
products to market.
Vote-based Claims
For non-parameterized cover products such as smart contract risk or custodian risk
where risk events or exploits are not yet easily verified, a vote-based claims process is
required.
Generally, after a Claimant submits a valid claim along with the necessary evidence
within a specified time period, a Claim Committee will investigate the claim and
evidence then vote to approve, partially approve, or reject a payout. There will also be
an appeal process where Claimants can appeal to the Claim Committee to reconsider
its decision based on new and different evidence. A deposit fee is charged for claim
submission and appeal. More up-to-date details will be set out on Amulet's website.
Therefore, Amulet will be balancing speed with fairness through its automated and
manual claims processes.