When it comes to customer service surveys, cable companies and airlines typically rank dead last. But crypto companies give them a run for their money.
In the case of widely-hated Comcast or Frontier Airlines, you can eventually get a live human to take your call. Sure, it might take forever, and the agent you reach might prove useless, but those companies employ people to talk to you. No such luck in cryptoland.
Even crypto's best-in-breed brokerages, Coinbase and Robinhood, don't have a working phone number. If you run into trouble on their platforms, you can wade through online help pages looking for answers, or email for an automated response. If that doesn't work and your need is urgent, god help you.
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