Altcoins Talks - Cryptocurrency Forum

Cryptocurrency Ecosystem => Crypto Exchanges => Topic started by: RSRS on October 03, 2021, 04:50:26 AM

Title: Crypto Exchanges Have Customer Service From Hell
Post by: RSRS on October 03, 2021, 04:50:26 AM

When it comes to customer service surveys, cable companies and airlines typically rank dead last. But crypto companies give them a run for their money.

In the case of widely-hated Comcast or Frontier Airlines, you can eventually get a live human to take your call. Sure, it might take forever, and the agent you reach might prove useless, but those companies employ people to talk to you. No such luck in cryptoland.

Even crypto's best-in-breed brokerages, Coinbase and Robinhood, don't have a working phone number. If you run into trouble on their platforms, you can wade through online help pages looking for answers, or email for an automated response. If that doesn't work and your need is urgent, god help you.

More Information (https://cryptonews.net/en/news/market/2059535/)

Title: Re: Crypto Exchanges Have Customer Service From Hell
Post by: Feraye_deniz on November 19, 2021, 02:00:47 PM

Customer service can be annoying in every way.I try not to prefer anything, especially the exchanges, which is not focused on customer and problem solving. Just because of this reason, I stopped using a exchange that everyone uses and switched to Bitay, which I use now.Bitay is the first cryptocurrency exchange to offer 24/7 customer support (call center) in Turkey.That's why people started to prefer.