Altcoins Talks - Cryptocurrency Forum
Wider Crypto World => Crypto Jobs & Blockchain Jobs => Topic started by: JobHunter on May 10, 2023, 05:29:53 PM
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Director, Account Management - Remote
About the Position:
Lead and manage the account management team, ensuring they meet performance targets and deliver high-quality service to teams building in our space..
Develop and execute strategic account plans to enhance customer satisfaction, build relationships with clients, and create a robust offering to encourage existing teams to stay in the Polkadot ecosystem.
Manage internal stakeholders in their relationship development with our builder teams, and collaborate with internal teams to create new offerings to said teams.
Build and maintain strong relationships with the most critical parachain teams, understanding their needs and providing them with excellent service.
Work closely with our product development and technical teams to ensure we are communicating around our technology that meet the needs of teams building in our space.
Provide regular reports and updates to the executive team on the performance of the account management team, key account metrics, and feedback.
Collaborate with our marcomms team and Growth team to identify new opportunities and go-to-market strategies for teams in our ecosystem.
About you:
5+ years of experience in account management, customer success, or related roles, ideally within the blockchain industry.
Strong leadership and management skills, with experience leading and developing high-performing teams.
Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and colleagues.
Proven ability to develop and execute successful account plans, with a track record of driving customer satisfaction and retention.
Strong understanding of blockchain technology, specifically in the Polkadot ecosystem.
Comfortable working in a fast-paced, startup environment with changing priorities and minimal supervision.
This role offers the opportunity to work with a dynamic and innovative team within the blockchain industry, and to lead the growth of our business through strong relationships and strategic planning focused on customer satisfaction and retention. The successful candidate will be a key member of our leadership team and will have the opportunity to shape the direction of our account management and customer success efforts.
Apply here
https://boards.greenhouse.io/parity/jobs/5588965003