Finally, I got resolved!

after days of escalating my concerns, it became clear that the delay had been caused by an Anti-Money Laundering (AML) compliance issue. OxaPay had flagged the transaction for internal review, which is standard procedure for transactions of such value. Once the review process concluded, their team contacted me to explain the situation.

they resolved the issue completely, restoring my funds and ensuring that my BTC was accounted for. Additionally, they apologized for the inconvenience and delay, making me feel valued as a customer.

I would like to thank the OxaPay team for resolving the issue promptly once the AML process was complete and for compensating me appropriately. This incident has reinforced my trust in their platform and reassured me of their commitment to providing safe and transparent services for users.

For anyone using OxaPay or considering it, I can confidently say that they take customer concerns seriously. If you ever encounter delays, I encourage you to stay patient and work with their team, they will handle things professionally and ensure a satisfactory resolution.

I used Oxapay for about six months and made a few transactions during that time. When Bitcoin was skyrocketing, I transferred all my funds to Oxapay and swapped them for BTC. At that point, I was holding 1.9 BTC (worth $200,000). On December 18, 2024, at 04:48:10, I decided to trade using Bybit, so I sent all my BTC to Bybit. However, the transaction showed as "pending." Since it was late, I went to sleep.

The next morning, I checked the status and saw that the transaction had failed, and my account balance was also at 0. On their website, the transaction status was listed as "failed," but there was no transaction ID provided. I panicked and tried to contact support on Telegram (@danielsup), but he only read my messages and never responded. Feeling desperate, I posted on Reddit and a few other forums. On one of the forums, someone suggested that Oxapay has live support on their website.

I contacted their live chat, and a representative named Aaron told me to reach out to the account manager (@danielsup), claiming he couldn’t help me. I tried contacting live chat several times, but it was always Aaron, who repeatedly asked me to wait for the account manager. Their live chat typically starts between 10 PM and 12 AM Japan time.

On Friday, December 20, 2024, at around 7 PM Japan time, I noticed the live chat was online earlier than usual. I joined the chat, but my request wasn’t accepted. I then used a VPN to change my IP to the USA and reconnected to the live chat. This time, Daniel was the one who responded. I explained my situation to him, and he said that he had already reported it to his manager. He told me that we had to wait for the manager's response and assured me that he would write back to me on Telegram on Monday, December 23, 2024. To ensure he was serious, I sent him a message on Telegram the same day.

However, Monday came, and I received no reply from Daniel. I continued waiting until December 26, 2024, but still heard nothing. Feeling frustrated, I contacted the live chat again, but Aaron was once again the representative and kept repeating, “Relax and wait.” I continued chatting, but eventually, Aaron stopped responding. After that, I didn’t reconnect for a while.

A few days ago, I tried again, but my chat requests were never accepted, and the live chat option seemed unavailable on the website. Today (December 29, 2024), I cleared my cookies, and the live chat option reappeared. This confirmed they had banned me because they are using the tawk.help chat system. I tested the tawk.help system using my own website and found that the live chat disappears when a user is banned.

I entered the chat but my request was not accepted. I then used the Opera browser with a VPN and fake details to reconnect. This time, they accepted my request instantly. I asked a random question to confirm they were responsive, and they replied. However, when I brought up my real account and asked about my issue, they stopped responding.

From this, I can confirm that I have been scammed by Oxapay. already reported to local authorities and ic3(FBI)

prnt[dot]sc/Cxu2Uj-WFF2V - here is my telegram screenshot. whole life upside down. rich to broke in one month

I tried to track them myself.

blockchain blocked japan. cant access blockchain app in japan. so i transfer my money where i can access easy.
then i deposit my other wallet money aswell, i want to get all my money to a one place. so i decided to go with oxapay.
I deposit 1.69715935 BTC from blockchain to oxapay.com 2024/12/05.
TXID: a7113d6299217be317992980b0cf70b377deb4a6e4b1f0e3f534807d74bec0a2

Another deposit 0.00070157 BTC from blockchain to oxapay.com 2024/12/05.
TXID: 1a45c5cbfd2faf9b6df0be08a413e7a2eafb4330c221dd0bde485aee4c8702b8

i deposited 31,316.146 USDT from my binance(not japan binance, global one) to oxapay.com 2024/12/05.
TXID: 0x550b89e9b38951e630df790d6a28ac925acee6aed80cd8dc53d6a6824973f3cf

i deposit 0.00525262 ETH from my metamask to oxapay.com 2024/12/05.
TXID: 0xc26cb0dbcc0f23ca8a82fe3ff66d5b7ef60743932e4452d7baf2be6dfd9a4cb4

2024/12/11 i got panicked coz BTC start to crash i swaped BTC to USDT inside oxapay.com (191,839.868 USDT)
2024/12/12 next day price increasing and i was like shit i have to buy and then i bought BTC again at high price (1.90880669 BTC). i lost few thousand dollar.



Oxapay my wallet public address is bc1qwpn547696xcaza82rewge6d2mh0m87vmapa6a3
after i deposit My BTC to my public adress.
it auto-deposited to another public id bc1q660f9e8kge8sy7rt4krtl478aeyrk55zq6mg8v. same day 2024/12/05
TXID fc7ba50d504dd59bac8bb35fad3f7a9c09276248e20bac404c08acdc0401fafd (TXID isnt from oxapay.com data, my research data)

then it money moved from the new public adress at 2024/12/11 [maybe this happened when i swap my btc to USDT]
TXID 022062e1e13755377cd92f66a4c600e2b7e705e5dcc077e5c23c7eefccc2b201 (TXID isnt from oxapay.com data, my research data)

its divided to two transactions.
1. 0.802227 BTC (Public address: bc1qt8ewlqcarsggtaaqu4ktcv94wfzmdnt6zflkez) 2024/12/11
   **Again divided to two transactions**
   -[1] 0.310082 BTC (Public address: bc1qgd84e53uesveqm2t6zzxldd2fugcy7kqnweq7y) 2024/12/11
      ***Again divided to two transactions***
      -[1] 0.1461 BTC (Public address: bc1q9d28jyth9pmg5k5c8wudvtphkh4k0ns7q5jhkg) 2024/12/14
         -
0.146085 BTC (Public address: bc1qrkzn3hyvkap5p6lq3wqd8dplqfg02hzkz4rakw) 2024/12/18
            TXID: 7a9a0e575cb71c0ac36e312fa9f986c41306f6a9ee813147a7e52710232e048f
            This is going to binance deposit.
      -[2] 0.163967 BTC (Public address: bc1qhmcqp0d3lgctx0r6d625c4v2s5rsr3ew6nqnvj) 2024/12/14
         ***In this address still they have money and didnt spent***
         
   -[2] 0.492116 BTC (Public address: bc1qe2q3wh4gy5vk9d8rwl2ztdrua663v6y454awkl) 2024/12/11
      ***Again divided to two transactions***
      -[1] 0.200662 BTC (Public address: bc1qdsw3y2uhqzy9jd9l9v52n08ckr3lrsv8hd50uy) 2024/12/12
         ***Again divided to two transactions***
         -[1] 0.001004 BTC (Public address: bc1qu2vuf5reuqm6z3lfcnlg90p7yhukehyyr0y46x) 2024/12/31
            ***In this address still they have money and didnt spent***
         -[2] 0.19965 BTC (Public address: bc1qj4x3vawtd4r33ljn2z74jejlys79pavxwsz25l) 2024/12/31
            ***In this address still they have money and didnt spent***
      -[2] 0.291439 BTC (Public address: bc1q58tp6vjqqxheu5qlnnjaxt65hhrr2q4gqpr62c) 2024/12/12
         ***Again divided to two transactions***
         -[1] 0.124324 BTC (Public address: bc1qdl4v9qsku8l57l7hssg5wjy05ukatkvajr6tjz) 2024/12/14
            TXID: 4c3bf736245046e77ca19b9764523e9a21fdefca04437f7dbdabab76ff66da22
            ***this one going to gate.io/bybit/binance***
         -[2] 0.1671 BTC (Public address: bc1qjqltdhuql98qnfavwngw08leywfenuad66rvl2) 2024/12/14
            TXID: b9fde62de3d4b7efc36d14ed03a884097359c80f1ffa23ea692540f6a4cf41db
            ***this one going to bybit deposit*** 1.88 BTC
   
2. 0.89491 BTC (Public address: bc1qkz0e87ce5s7ndxc50zvdd6vcfdtmlhacxscxq7) 2024/12/11
   **Again divided to two transactions**
   -[1] 0.423595 BTC (Public address: bc1qv2l8rr5u247vrndxdg35t7qp9gjspu2637c80g) 2024/12/11
      **Again divided to two transactions**
      -[1] 0.15117 BTC (Public address: bc1q6g6u8l2agagv4kjswnayknx0x922aju8yu8y5k) 2024/12/13
         ***In this address still they have money and didnt spent***
      -[2] 0.27241 BTC (Public address: bc1qtvezgeemt4vjhxufzhu2fh6zjms55qp5md3jr9) 2024/12/13
         **Again divided to two transactions**
         -[1] 0.091212 BTC (Public address: bc1qdkkcpg3dtw9cl8twplkuymrxc8zhf9nunypj4h) 2024/12/21
            ***In this address still they have money and didnt spent***
         -[2] 0.18119 BTC (Public address: bc1qud3sdxnjhh4rp667g5sc7lf7qwkkwnnf2j6u9d) 2024/12/21
            TXID: b9fde62de3d4b7efc36d14ed03a884097359c80f1ffa23ea692540f6a4cf41db
            this link to bybit 1.88 BTC deposit
   -[2] 0.4713 BTC (Public address: bc1qrzwpfypu8y6enmfrsqf43mjrgh38j6sk7xzgfx) 2024/12/11
      **Again divided to two transactions**
      -[1] 0.202271 BTC (Public address: bc1qz68z4pp6neffczlsequd5vczy3mjhc7ftl85k8) 2024/12/11
         
0.20226 BTC (Public address: bc1q2sxvfdyr925rs2esgnhqjuzxrv4hkynte958pk) 2024/12/24
            **Again divided to two transactions**
            -[1] 0.12739607 BTC (Public address: bc1qwqfr47fq0ewq8a46sydyu5aqezw0eg8267d7dk) 2024/12/25
               ***In this address still they have money and didnt spent***
            -[2] 0.1297902 BTC (Public address: bc1q0dl2yu7veak2u0taarhtcvc0t63qvey6wjnwq7) 2024/12/25
               This lead to binance/kraken/OKX
      -[2] 0.269 BTC (Public address: bc1q08tmf4mrypwsxrx0s8jdelckrdzvx4g8pfsn8q) 2024/12/11
         **Again divided to two transactions**
         -[1] 0.12739607 BTC (Public address: bc1qpvw2hajcjsjfmy4mzrdfgukfyrtrad3g6kz0dg) 2024/12/25
            ***In this address still they have money and didnt spent***
         -[2] 0.15 BTC (Public address: bc1qrsk34ahaqevw6dh0xyqved9mgfh9a2eg4h9p54) 2024/12/25
               TXID: b9fde62de3d4b7efc36d14ed03a884097359c80f1ffa23ea692540f6a4cf41db
               this link to bybit 1.88 BTC deposit

a guy frombitcointalk forum reffere me to here. that Oxapay developers are active in this forum
https://www.altcoinstalks.com/index.php?topic=308136.0 - if you guys watching this give me back my money and please don't scam people.