Quote from: Igebotz on April 18, 2025, 10:33:33 PM

Quote from: dkbit98 on April 18, 2025, 09:43:09 PM

Quote from: Igebotz on April 12, 2025, 05:02:41 PM

The last time someone asked a question related to customer protection, it took Bestchange almost 1 month to reply and that was after I kept bugging them. Seat tight and good luck. 

And do you remember when many of us asked them to update feedback system, and they said they are going to do it s00n?
I think years passed since than and nothing changed in that direction, they are still using same flawed system, and I am starting to think they are doing this on purpose.

Yes I do. Since Bestchange stopped their signature campaign on Bitcointalk, there have been tons of negative reviews about their service and yet it keeps getting bad.

I really don't want to believe the reason they stopped promotion on Bitcointalk and focused more on Altcointalk was to avoid being exposed and tagged. But the dots are connecting...

Best exchange shouldn't get to that bad level, because studying their early beginning on Bitcointalk, there were some indications and suspicious activities that forced DTs to give them some red tags, but they were able to rebuild claims of positive trust with long years of promotion and activeness on bitcointalk, but this current situation makes it clear that indeed there can never be smoke without fire, to mate I think that the conditional degenerate into this bad.

We stopped paying to promote our site on the forum after analyzing the results – the ad campaign there was unprofitable and only served as "brand awareness," so at some point, we had to cut paid visibility on Bitcointalk. That said, we’re still providing informational support on the forum and answering any questions.

However, we understand your concerns regarding the recurring negativity surrounding our brand. Unfortunately, there are cases when well-funded scammers, facing anti-money laundering (AML) safeguards, pressure exchangers to process their transactions or issue refunds – essentially trying to use them as a "free mixer." When these scammers are (rightfully) denied by exchangers who insist on a clear and minimal set of documents required to unfreeze funds, they resort to manipulation, smearing our reputation in an attempt to force us to intervene in their dispute. They don’t shy away from using the dirtiest tactics – bot farms, outright lies, and misinformation – to sway public opinion, hoping we’ll grow tired and pressure the exchanger into breaking international AML rules by refunding them.

Are there issues with frozen funds? Yes, occasionally – but these are rare cases (about one in several thousand transactions) that are resolved once the required unfreezing documents are provided. However, when a user refuses to cooperate, blatantly ignores the exchange rules they agreed to before creating the order, and stirs up a baseless scandal, it becomes "loud" – amplified by bloggers and scammer-controlled bots. In reality, the scale of the issue is minimal, often just a minor operational nuance that users should be aware of to avoid exchange complications. Neither our service nor the services provided by exchangers have changed in recent years – and they certainly aren’t linked to the discontinuation of marketing ads.

Regarding the interface update, it’s true – the improvement process has been ongoing for the last few years, and we genuinely hope to release the new version of the site later this year. It’ll be more user-friendly, responsive, faster, and visually polished. But this overhaul is a monumental task: we’re rebuilding the system entirely from scratch to make it truly refined, rather than just patching up bugs in a framework originally designed over 15 years ago.

We’re now on the final stretch and, just like you, can’t wait to unveil this upgraded service soon – one that delivers only positive experiences. Every feature has been shaped by feedback gathered over the past two decades. Trust us, it’s going to be epic!

Why can’t the exchange rate be fixed immediately for cash exchanges?

The rate cannot be fixed immediately due to the specificity of exchanges involving cash. It will only be fixed at a particular moment—to ensure the exchange is performed on accurate conditions and to protect both parties from unexpected—and often disadvantageous—changes. 

Let’s dig deeper into the specifics:
When you create an exchange order, you see the current rate—but it is only applicable at the exact moment when the order is created. Stock exchange rates are subject to fluctuations, plus, transactions involving cash always require additional agreements. The exchange rate can fluctuate significantly in the time it takes you to agree on the details of the transaction: the place and time for the meeting with the exchanger’s representative, etc.

So, you might still be wondering when the exchange rate will be fixed. The answer is: you will receive all the necessary information in the email confirming your order. It will tell you when exactly the rate will be fixed and how it will be recalculated in the event of changes.

Please note: the "Floating rate" sign is not applied to cash exchanges, since, as stated above, the rate for cash exchanges is not fixed by default

Обменный пункт InkognitoSwap был добавлен в наш мониторинг.

Мы проанализировали информацию о работе сервиса, его репутации, принципах и ценностях его администрации, и пришли к выводу, что InkognitoSwap удовлетворяет критериям надежного партнера, который может находиться в листинге BestChange.ru наряду с остальными.

Мы искренне надеемся на продуктивное и долгосрочное сотрудничество с данным сервисом. Но несмотря на успешное прохождение всех проверок, мы будем продолжать внимательно следить за их репутацией и развитием клиентского сервиса.

Рекомендуем перед обменом всегда проверять страницу отзывов о InkognitoSwap, а после совершения обменов просим вас делиться своим мнением о предоставленных услугах с другими.

Wait, you still haven’t installed the BestChange browser extension?

Our browser extension undeservedly gets little attention, but we are certain: any BestChange user can benefit from installing it!

Without the extension, you are missing out on major opportunities:

● Getting a special BestChange button for your browser
By installing our extension, you gain access to a unique feature: a special BestChange button for your browser. It can become your gateway to all the essential tools: you can look for exchange offers and compare rates and conditions without fuss or friction.

● Having steady access to monitoring
If there are accessibility issues in your region or with your provider, you won’t even notice. As long as the extension is active in the background, our website, BestChange.com, will load and work as usual.

● Enjoying updates and improved features
We continuously work on extending the number of available tools, optimizing performance, and fixing bugs. For example, thanks to the latest update, the extension now supports 24 languages and will notify you if the language of the chosen exchanger is different from that of your browser.

You can see all the opportunities for yourself—just give the BestChange extension a try!

Choose the version for your browser, download, and install:
 Google Chrome
 Yandex Browser
 Microsoft Edge
 Mozilla Firefox
 Opera

PLEASE NOTE: Make sure you download the extension using the links in this post.

Thank you for your patience. We did miss some of the comments on this topic. We would also like to thank you for your attention to the monitor's functionality, your questions, and suggestions.

Let us try to answer your questions in the order of their arrival.

What happened with long time announced update for better review system on Bestchange website, is there any progress with thaht?
You announced it last year and since than nothing happened to improve this

Our monitor’s review system works as follows: according to our rules, a review of the "complaint" type (highlighted in red) is available on the website if the user has not received funds from the exchanger in due time or if the issue occurred due to the exchanger's fault.

The monitor's specialists and the exchanger's administrators try to respond to complaints and solve problems promptly. When the exchanger resolves the issue or if difficulties arise on the user's side, the review is switched to the "comment" type (highlighted in white). At the same time, all users can still see the review and comments to it, if there are any.

We have also updated the way reviews are displayed. Anyone can see any reviews on any exchanger’s page in the monitor, sorted by type (as shown on the screenshot https://bc.to/J4cLOq): active financial claims, settled financial claims, comments about the service, and positive reviews.

we keep hear complains from people who lost money using exchanges listed on your website.

We presume you mean the cases when exchangers suspended the exchange to comply with international standards, such as FATF, AML, and KYC.

It would be a delusion to believe that the cryptocurrency sphere will forever remain unregulated and unattended by regulators in all countries. Attempts to regulate this sphere will be made in any case.

We understand that, on the one hand, AML policies deanonymize cryptocurrency transactions, and users would not want that. At the same time, law enforcement agencies are focusing on the crypto sphere because cryptocurrency transactions can be carried out for criminal purposes (to pay for services/goods on darknet platforms, to finance terrorism, kidnapping, etc.). It makes sense that regulations are essential to preventing illegal transactions. Today, AML is the regulation mechanism.

Exchangers listed on our website must comply with AML requirements like any other businesses providing financial services.

If high-risk indicators are detected in a user’s transaction, this may signal a direct or indirect connection to illegitimate sources from the AML/CFT perspective. If this is the case, the service accepting the funds will be obliged to freeze the transaction to perform KYC and find out the source of the funds. Otherwise, the service's accounts on exchange platforms may be frozen, and its crypto address may be blocked, while law enforcement agencies may bring charges of laundering funds obtained by criminal means.
During an AML check, the user’s funds are not gone, they are frozen until the source of funds is verified.

They unnecessarily went towards developing an AML checker. Very quickly, that tool went into maintenance and has not been activated since. It could be assumed that there will be no great benefit from it because the providers who provide liquidity (Whitebit, FF, Changenow etc...) to a large number of listed exchangers have their own AML and continue to act according to it.

When we initially launched this AML verification tool, our users relied on it extensively.  We wanted users to be able to quickly and inexpensively check their crypto wallets on our site before making an exchange to avoid having assets blocked due to possible high-risk indicators. This tool is temporarily out of service due to technical reasons, but we are doing our best to get it back up and running as soon as possible.

Some exchangers also have their own verification tools and screening systems. The check results of different AML analyzers may show different percentage ratios of high-risk assets, but they will all agree that high-risk indicators are present if this is really the case.

We would also like to point out that some custodial services do have internal rules for processing transactions, which may lead to the service being suspended on the service side. In such cases, the user may also be required to provide data regarding their transaction.

We understand the vast majority of users are not involved in money laundering and mistakenly find themselves in a situation where their funds are blocked until they pass KYC. We assume the mixers you promote aim to solve this issue.

We agree that the regulatory pressure on the crypto industry is increasing, and platforms must adapt to mitigate the negative consequences for law-abiding users.

Обменный пункт MasonEx был добавлен в наш мониторинг.

Мы проанализировали информацию о работе сервиса, его репутации, принципах и ценностях его администрации, и пришли к выводу, что MasonEx удовлетворяет критериям надежного партнера, который может находиться в листинге BestChange.ru наряду с остальными.

Мы искренне надеемся на продуктивное и долгосрочное сотрудничество с данным сервисом. Но несмотря на успешное прохождение всех проверок, мы будем продолжать внимательно следить за их репутацией и развитием клиентского сервиса.

Рекомендуем перед обменом всегда проверять страницу отзывов о MasonEx, а после совершения обменов просим вас делиться своим мнением о предоставленных услугах с другими.

How can I find out which amount of the source currency I have to sell to receive the desired amount in the target currency?

Please use the Calculator on our website to determine the amount of the source currency required to obtain the desired amount of the target currency as a result of the exchange.

Here is a quick guide to using the BestChange currency calculator:
● Choose the trading pair in the left sidebar on BestChange by clicking on the desired currency names. For example, you want to “Give” your Ethereum (ETH) away and “Get” some Bitcoin (BTC) in exchange;
● Open the “Calculator” tab in the central part of the page;
● Check “Get”;
● Enter the desired amount in the corresponding field;
● Click on “Calculate.”

Once you complete these steps, you will see how much Ethereum (ETH) you must sell to receive the desired amount in Bitcoin (BTC).
Why are some of the exchange offers lighter in color?

While using the Calculator, you may notice exchangers and their offers displayed in light gray.  There are two reasons for it:
- The exchanger’s reserves of the chosen currency are insufficient to exchange the amount you typed in the Calculator.
- The exchanger sets the limits for the minimum and maximum amount that can be exchanged within one order; the amount you entered in the Calculator falls outside the allowed range.