He would never pay that. When the original hack happened and they rolled back the blockchain to fix it mine and other Mac os wallets became un synchronized. So I could not access the two coins in it. I tried on and off for years and finally gave up. I was able to send multiple messages to eth development people but never got a fix.
So those coins are lost.
So it starts from a hack that then messes up the synchronization in your Mac OS wallet on a Blockchain return,
looking like a system failure on the wallet used.
But the ETH Customer Service should be able to solve the problem, If they don't answer anything and just ignore it, maybe they just think 2 ETH is not a big enough asset to handle, but it becomes a deep disappointment for you, of course.