Hello! If you encounter any difficulties in the exchange process, we recommend you to immediately contact the online chat on the website - you will be helped in solving the problem. We apologise for any inconvenience and count on your understanding.
It is good that users present problems with your service here, so more of your potential customers can see the way you solve the issue. Very often this can be decisive whether someone will decide to use your platform or will prefer to choose a more reliable one.
However, you need more responsibility and professionalism.