Who Do You Trust More in a Complaint: The Player or the Casino?

[mu_enrico]

With so many scam accusations against casinos, who do you trust more when it comes to complaints? The player or the casino? I tend to lean toward the casino since, logically, they don't need to do shady things to profit. The house always wins, so why bother scamming people?

Most cases are about players abusing promotions with multi-accounting and similar tactics, and the rest are about arbitrage betting. Only a few accusations are legitimate, especially if the casino in question is old, established, and generally reputable.

Also, it's not fair to the casino, as I don't think any of them have consistently good reviews (4-5 stars) on review sites. It's mostly just upset losers who complain and leave bad reviews. What do you think?

[Agbe]

With so many scam accusations against casinos, who do you trust more when it comes to complaints? The player or the casino? I tend to lean toward the casino since, logically, they don't need to do shady things to profit. The house always wins, so why bother scamming people?

Most cases are about players abusing promotions with multi-accounting and similar tactics, and the rest are about arbitrage betting. Only a few accusations are legitimate, especially if the casino in question is old, established, and generally reputable.

Also, it's not fair to the casino, as I don't think any of them have consistently good reviews (4-5 stars) on review sites. It's mostly just upset losers who complain and leave bad reviews. What do you think?

I trust the player more because I have experienced a lot of unpleasant issues with few casinos I'm using the word few because some are very reliable, although some players or customers might make some mistakes and think they are right whereas they are the ones missing something. Casinos usually have some glitch from their system most times so the lapses that users experience is really not intentional, I always tell players to exercise patience whenever they have an issue

[Rruchi man]

With so many scam accusations against casinos, who do you trust more when it comes to complaints? The player or the casino? I tend to lean toward the casino since, logically, they don't need to do shady things to profit.

Some individuals may be quick to file complaints against a casino, but some customers will never complain about a casino too if they do not have an issue with them. They will never do it for clout. Not all complaints from customers are baseless, and sometimes before you lean towards the side of the casino in support, it is good you listen and hear both parties listening to the complaints of the customer, and then hear the response of the casino before picking sides because casinos may also be wrong and customers right.

[Zed0X]

I don't believe/trust either party right off the bat. I had my own issue with them but, yeah, I think there are more fair casinos out there than dubious and abusive players but every accusation has to be looked at separately (case to case basis).

[_act_]

I have not had any issue with any casino before but I am using a trustworthy casino. But some people are using the same gambling sites that I am using but complaining.

In court cases, most gambling sites are favoured. I will trust casinos more than gamblers. But the casino should have good reputation.

[bitterguy28]

With so many scam accusations against casinos, who do you trust more when it comes to complaints? The player or the casino?

it’s difficult to say i think this should depend on the case obviously we need to look at certain contexts such as what is the player complaining about, is it valid, has any other players complained about the same thing, what is the reputation and track record of the casino and so on and so forth

I tend to lean toward the casino since, logically, they don't need to do shady things to profit. The house always wins, so why bother scamming people?

some casino still do shady things i may not know exactly the reason but it’s not impossible casinos are very easy to use as a cover up for something else so there’s a chance that some of them do indeed have something shady going on in their operations

[Igebotz]

I tend to lean toward the casino since, logically, they don't need to do shady things to profit. The house always wins, so why bother scamming people?

I will always support the player at any time and on any day. A player who has not been treated unfairly cannot file a complaint. In all complaints, the player is correct. However, I have always advised players to read the terms and conditions of any casino they register with so that they can follow the rules and avoid complications after a big win.

I have seen cases where bookies reduce the odds of winning in order to reduce the amount won. I have also had a situation where I was unable to withdraw my winnings; all of my complaints to the bookie through their customer service were ignored until I used my winnings to bet and lost everything. Aside from my personal experiences, there have been reports of bet accounts being closed against the player's will in order to prevent him from claiming his winnings.

[$crypto$]

The first thing I will see is the reputation of the casino, if the casino has a very good reputation then the casino I will trust, conversely if the casino does have a bad reputation, then the user I will trust.

Actually it is that easy to determine who we will trust more. But most of those who say they have been cheated by the casino, it is actually because of their own mistakes. There are also those who have been frustrated because they lost a lot.

[robelneo]

Also, it's not fair to the casino, as I don't think any of them have consistently good reviews (4-5 stars) on review sites. It's mostly just upset losers who complain and leave bad reviews. What do you think?

In some way, you are right, part of the business of casinos is to keep their reputation intact, Casinos live or die on their reputation; its the one that pulls loyal players, and we have seen disgruntled players who just want to get back to casinos because of their losses.

But there are cases where players are right and the casino, mostly small casinos, cannot pay their players because of the player's huge winning.

So its really a case-to-case basis, and we have to look at the evidence both parties presented.

[Findingnemo]

Don't take any side until you see it through, if casino doesn't need to scam then why there are tons of scam casinos are available and one classic example is 1xbit.

Mostly user will be at fault but it can't be decided without presenting any evidence so we users choose the reputed casinos and hope they don't take our money that will lead to disruption of their long reputation.

[SmartGold01]

With so many scam accusations against casinos, who do you trust more when it comes to complaints? The player or the casino? I tend to lean toward the casino since, logically, they don't need to do shady things to profit. The house always wins, so why bother scamming people?

Most cases are about players abusing promotions with multi-accounting and similar tactics, and the rest are about arbitrage betting. Only a few accusations are legitimate, especially if the casino in question is old, established, and generally reputable.

Also, it's not fair to the casino, as I don't think any of them have consistently good reviews (4-5 stars) on review sites. It's mostly just upset losers who complain and leave bad reviews. What do you think?

This is something common to players who are trying to outsmart the casinos or betting site by abusing the bonuses, which includes; ref bonuse, deposit bonus and referrals. If they are being caught up for their violation it boils down to them creating a frustrating scam accusations to first pour out their anger and moves down to the various sites to rate them badly. One major problems gamblers are facing is that they are constantly signing up from casino without even them reading the terms and conditions of casinos or even betting sites.

[Kemarit]

With so many scam accusations against casinos, who do you trust more when it comes to complaints? The player or the casino? I tend to lean toward the casino since, logically, they don't need to do shady things to profit. The house always wins, so why bother scamming people?

Most cases are about players abusing promotions with multi-accounting and similar tactics, and the rest are about arbitrage betting. Only a few accusations are legitimate, especially if the casino in question is old, established, and generally reputable.

Also, it's not fair to the casino, as I don't think any of them have consistently good reviews (4-5 stars) on review sites. It's mostly just upset losers who complain and leave bad reviews. What do you think?

Not siding here, but I will trust the casino itself, specially if they have the reputation already. I mean we could admit that there are really players that try to abuse the system of online casinos to their advantage, and then there are players that really don't read the ToS of the casinos that they are playing.

And so when they are caught and have violated, they will readily put accusations against them and trying to destroy that casino. But after both parties have laid down the proof and counter, others might sided with the casinos itself.

[electronicash]

there's got to be truth to other users who complains about casino not allowing them to withdraw their winnings and then later on casino just give them back the coins they originally deposit. but then we may only favor the player when we are once a victim of the casino itself.

right now the multi account is not allowed but when other accounts are winning, they are checking the user if it has an old account and then suddenly they just accuse of multi account. the user could have forgotten the access to the email of the old account and not able to retrieve anymore.

[mu_enrico]

I don't believe/trust either party right off the bat. I had my own issue with them but, yeah, I think there are more fair casinos out there than dubious and abusive players but every accusation has to be looked at separately (case to case basis).

I don't take anything at face value either; however, since I haven't had any issues with the casino I use, I tend to give them the benefit of the doubt. That might change if I encounter problems in the future.

I will always support the player at any time and on any day. A player who has not been treated unfairly cannot file a complaint. In all complaints, the player is correct.

C'mon man, don't you read scam accusation threads on BTCT? It's full of jokes. Mostly it's about arbitrage betting/cartel stuff and promotion/ToS abuse. Usually, they break the ToS, and their balance gets confiscated and they then want their money back.

Don't take any side until you see it through, if casino doesn't need to scam then why there are tons of scam casinos are available and one classic example is 1xbit.

Sure, I still read the cases from a neutral perspective.
As for why there are so many scams, based on my limited observation, it boils down to corporate governance and revenue for legitimate casinos. They are different from phishing schemes and sites purposely created as scam machines. I've read and heard many stories about successful casinos whose owners misuse the money irresponsibly. As for smaller casinos, well, they're just desperate.

Still, if it’s run properly and has many users, a casino is a sweet business. My dream is to own one, lol.