After encouraging users to trade Dogecoin, Voyager reports several 'Service Disr

[Cordillerabit]

After its official Twitter account sent out multiple tweets encouraging users to purchase and trade dogecoin (DOGE) on its app, Crypto trading platform Voyager has gone off-line several times since Thursday due to "immense ongoing volume."

"According to a tweet from Voyager, "We're still working to stabilize our scalability and implement system upgrades. "As we are working to get the system back online, we just wanted to keep you updated. For the inconvenience, we apologize.

At press time, the support team of Voyager sent at least four emails to its users addressing the service interruptions since the first tweet about dogecoin on Thursday on the platform (DOGE, -28.87 percent ). The trading platform asked users in that first tweet to tell their friends about Voyager with a link to instructions on how to purchase and trade the skyrocketing cryptocurrency.

Angry users also seem to have taken their unhappiness to Twitter. As one user wrote: “Voyager is the reason I missed out on [DOGE] at 25% this morning. I excavated it until my deposit was continually denied. A lot of shame comes from the thousands I missed out on.

A Voyager representative spokesman told CoinDesk that after Reddit and Robinhood retail traders began migrating into cryptocurrencies, Voyager's platform experienced "an unprecedented amount of volume and traffic." In just 24 hours, the spokesperson added, the "rapid" growth in trading activity on Voyager generated 150% more accounts.

While we had internally scaled our system ten times to handle the influx, what we saw after was higher in order of magnitude, and ultimately required our system to go offline for further scaling," according to Voyager's spokesman's email response. "While we had internally scaled our system ten times to handle the influx. In dogecoin, its own voyager token, the platform recognized significant spikes in trading volumes.

Voyager claimed the service disruption was due to "an unexpected event from a system upgrade" in a Thursday email from Voyager's support team reviewed by CoinDesk. Another email sent on Friday noted "immense continuing volume" from both "new accounts and trading."

"All funds are safe," according to the email from Friday. "While we experience these volume increases, the Voyager app may periodically undergo maintenance periods to ensure that during this increase in demand, systems are able to operate effectively."


Source: Bityard