
Let's talk about the negative in social networks 🗣
Many people think that you just need to remove negative reviews from groups, sites, forums ❌
However, such measures are ineffective and sometimes even dangerous. Imagine the reaction of an annoyed customer whose negative opinion has been removed 🤭
When working with negative customer reviews, it is not recommended:
✔️show aggression, insult or humiliate the author of the review (thereby you only worsen the situation, cause retaliatory aggression and expose yourself in the eyes of other clients in a disadvantageous light);
✔️deny the facts if they took place (this is easy to verify);
✔️ignore and let the situation drift (the negative can spread like an avalanche on the Internet and adversely affect your image).
If the problem that provoked the client to the negative, really arose through the fault of your company, then take measures so that the situation does not happen again, because if customers do not see the changes for the better, then no neutralization of the negative on the Internet will help here 😞
https://t.me/BitSocialRobot will help not only maintain the right content, but also promote your social media pages at a bargain price! 💫