Yeah, marketing and good communication really help a business grow. Even if people don’t need your product at first, a good strategy can change their minds. That grocery store guy is a great example. His friendly approach and small compliments make customers feel welcome and that’s why they keep coming back. Small gestures can make a big difference.
You’re absolutely correct. Small gestures can indeed make a big difference in your business or relationship with your customers. And the funniest part of this story is that, this guy sells stuffs way more expensive than other grocery stores around there, but regardless of the high prices, people would always troop in and out of the store, which means they’ve already been captivated by the services they receive there to the point that they’re not even concerned anymore about the price.