BC is doing well and in fact they have much fewer complaints than other casinos (if you take the ratio of complaints to traffic).
Yeah, one thing is certain in life, and obviously, you can hardly satisfy everyone at all time. No matter the goodness of the team's effort to deliver the best platform from a large users, just like the BC is currently doing, there will be many users that will still complaints.
However, BC platform is doing well, they should keep up doing good job, it is expected that at certain time, there may be challenges which can be resolve amicably despite it's large number users.