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Regarding KYC, you have to send in your either passport, or driving license, or national deification documents front and back image! Also you have to do the liveness check and not only once but multiple time!
And if you visit Pi Network subreddit, some people says the KYC verification could take between few minutes into few years.
What do you mean by pi network subreddit? You mean their official app?
Yup, unfortunately I belong to that couple of years group! I don't know about others but one thing I noticed is that, those who have a huge, or maybe decent amount of tokens struggles the most to pass the KYC. Forget passing, they don't even get the chance to do the thing! It's like the project intentionally not letting them. But those who have very few tokens and relatively new user, they easily pass the KYC. I mean WTF! Something like this happened with my friends, they had like 50-100 tokens, and they passed everything within a day or two! Whereas I have been mining aka labeled as mining, trying to pass the damn thing for years (still pending, lol).
I think I've mentioned this before actually, but reading your comment, let me say it again because I feel what you said must have been the same issue I am facing..
I currently have over 1,200 pi coins, this is after I've minus all the Pi coins from my referrals who have not verifed their account, i have just 3 referral and non have submit their kyc documents for kyc verification, so let me say that the 1,200 pi coins is the amount I mined my self.
I submitted my kyc document and got verifed in the year 2022, my verification status has been in tentative approval mode since then, thats like 3 years now, I've send countless numbers of messages to the team and never got a reply.
So it's very possible you are right with your assumption.