What should you do if you sent means for the order but the exchange hasn't been fulfilled although the stated term has already passed?Sometimes, some exchangers may have technical glitches and problems with timely client service.
In these cases, we recommend you adhere to the following rules:
● Firstly, we recommend waiting a bit, as most exchanges get fulfilled within an hour unless the exchanger's terms state otherwise. The delay can be longer if an exchange is carried out during out-of-office hours, so always check the working hours of a specific exchanger, which is given on its website.
● Contact the support service of the exchanger you used.
● If these methods do not work, you can raise a claim on the monitor's website, specifying your exchange number. Exchanger administrators can react to the issue quicker, and when it is solved, they can comment directly on the
BestChange website.
We wish you successful and profitable exchanges.
