Anonymixer - The Anonymous Bitcoin Mixer | Since 2020

[Mate2237]

Can you be more specific, where exactly does this error occur? What link did you click on or what operation were you performing when this happened?
I haven't encountered anything similar.

I was navigating around the mixer to see the functionality of the mixer and I clicked the "confirm" link to see what is inside and I encountered the error message.

Are you saying this as someone who is now or was in the past the owner of a mixer and running his own signature campaign?

I said so because it is only when we visit the board that we see the thread and not outside the board since there is no signature campaign for people to advertise it the whole forum. And it is only him.

[examplens]

I was navigating around the mixer to see the functionality of the mixer and I clicked the "confirm" link to see what is inside and I encountered the error message.

Yes, that happened to me too, but when I clicked "confirm" before I even created the order. Otherwise, the regular process went smoothly and I got to the deposit page.

[Bobcrypto]

This section is for English language, it is inappropriate to make your post using your language on this section. If you are team members of this mixer, you have to make you post on your language section. It is not accepted to make post on this section with other languages other than English. This forum has other languages section for this discussion.

[Andy]

Everything arrived, I apologize for the negativity, I was very nervous. There was a delay in the transaction, but everything arrived. Thank you! And again, sorry for the disturbance)

[ergoproxxy]

Hello. There is a problem with receiving funds. I didn't have time to finish the mix and the application was reset. However, the funds were sent to your account in full. Tell me if it is possible to somehow solve this problem. I wrote to you by email.

[ergoproxxy]

///

[NotATether]

2025-04-27 Created a request for a mix. On my side, the funds were received in full. However, the mixer never sent me the coins. Moreover, the mixer support ignores my requests by email, on forums, on the X social network and even in private messages. It seems that the mixer appropriated the funds. I have a letter of guarantee. If anyone had a similar situation, please write what to do.

1. Verify your letter here to make sure it's not a fake from a phishing site: https://bitmixlist.org/#letter-verify

2. Post it here. The Anonymixer representative visits this thread sometimes, but not frequently, so don't start to panic unless it's been literally months.

[anonymixer]

2025-04-27 Created a request for a mix.

Did you e-mail the correct support e-mail address ?

Please E-Mail support AT anonymixer DOT com again with your Digitally Signed Letter of Guarantee and your Deposit Transaction IDs.

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UPDATE [2025-05-06 18:48 UTC]: User did not complete trade correctly. Have been trying to arrange refund. However, the user is not responding to e-mails, more than 24 hours later.

[ergoproxxy]

2025-04-27 Created a request for a mix.

Did you e-mail the correct support e-mail address ?

Please E-Mail support AT anonymixer DOT com again with your Digitally Signed Letter of Guarantee and your Deposit Transaction IDs.

-----------------------------

UPDATE [2025-05-06 18:48 UTC]: User did not complete trade correctly. Have been trying to arrange refund. However, the user is not responding to e-mails, more than 24 hours later.

I have already sent you all the information to your email. You were silent for a week, ignoring my requests, naturally I started to get nervous.
Transfer details. I paused for two days, on the third day the .onion site did not respond, which is why I did not manage to make the payment on time. Now the amount is stuck in your wallets.
I want to get a refund or finish the mix if possible. I have used this mixer many times and always had positive impressions. If the coins cannot be returned, just say so.
I have handed over the coins in full.

[anonymixer]

I want to get a refund or finish the mix if possible.

Please respond to your email so we can process the refund.

FYI: The automatic processing of trades is completely unaffected by whether or not either of the front facing websites are up and accessible (clearnet and onion).

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UPDATE [2025-05-07 18:07 UTC]: We have asked you which of 5 originating addresses you wish the funds to be returned to. We asked this more than 2 days ago. Please tell us this by e-mail. We cannot guess.

[ergoproxxy]

Sorry, maybe for the way the translator conveyed my thought. I did not want to offend you or accuse you of anything. The question was whether the money was transferred to the mixer according to certain rules or not in favor of the mixer.
That is, is there a way to return it somehow or not.

[examplens]

UPDATE [2025-05-06 18:48 UTC]: User did not complete trade correctly. Have been trying to arrange refund. However, the user is not responding to e-mails, more than 24 hours later.

Can you clarify exactly what you consider the user did not complete the trade correctly? Was he late in sending the funds or is it something else? Given that to complete the order, it is enough to leave the receiving address and send the funds, I don't see what other complicated steps are involved here.
For some of your future users, and mixer users in general, clarification of such cases may be useful.

[ergoproxxy]

Thanks to the mixer for not leaving me in trouble, helping to understand the situation and solve the problem. If the rules had stated that you need to wait a week or more for a response, I would have waited and not panicked.
The deal is done, the problem is solved.

[examplens]

Question for anonymixer:
Recently, we have had several almost identical cases here. A newbie comes in panic and overposts about the transaction delay from your mixer. Soon, everything will be solved. One case may be an incident, but 3+ can already be considered a form.
Is it the same user, or are your users such beginners, or is it just some advertising campaign on your part?

[anonymixer]

1. User opened a Trade on 27th April and made the 1st Payment. Trade Expires = 30th April 2025 at 9:10 PM UTC

2. User sends their 2nd Payment on 30th April at 11:28 PM UTC (more than 2 hours after the Trade has expired / deleted).

3. 1st May at 8:38 AM, the user sends a vague e-mail stating a "A mix had not completed" and asking if there's anything that can be done. No Letter Of Guarantee or Deposit Transaction IDs are included.

4. We respond on 5th May at 6:45 AM, stating that if there is a problem - to e-mail the Letter of Guarantee and Deposit Transaction IDs.

5. User responds on May 5th, 2025 at 9:38 AM, including the Letter of Guarantee and Deposit Transaction IDs.

6. May 5th at 5:26 PM, we investigate the Letter of Guarantee + Transaction IDs and see that the user made their 2nd payment 2 hours after the Trade had expired and was deleted. We inform the user that we will send them a refund and ask them to choose a return Address to receive the funds back to.

7. The user takes a long time to respond, not choosing which address they wish to have funds returned to, over multiple e-mails and interactions. They finally give the return address to send the funds back to on May 7th, 2025 at 9:55 PM

8. Refund is sent to the user and they are notified by e-mail stating this on May 8th, 2025 at 4:40 AM

If the rules had stated that you need to wait a week or more for a response, I would have waited and not panicked.

The user did not wait for a week or more. This is simply not the case.